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YOUR PRIVACY MATTERS: This Privacy Policy explains how Velocity Sound Studios collects, uses, protects, and shares your personal information. Please read carefully.
1. Introduction
Velocity Sound Studios ("we," "our," or "the Studio") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, username, password, phone number
- Profile Information: Artist name, bio, profile picture, social media links
- Payment Information: Credit card details, billing address (processed securely through Stripe/PayPal)
- Content You Create: Audio files, lyrics, project files, images, videos
- Communications: Messages sent through our platform, support tickets, emails
2.2 Information from Social Media Platforms
When you connect your social media accounts (TikTok, YouTube, Instagram, Twitter, LinkedIn), we collect:
- Account credentials and access tokens
- Profile information (username, profile picture, follower count)
- Content you authorize us to access
- Engagement metrics (views, likes, comments)
2.3 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent, click patterns
- Device Information: IP address, browser type, operating system, device type
- Cookies: Session cookies, preference cookies, analytics cookies
- Log Data: Access times, error logs, performance data
3. How We Use Your Information
3.1 Primary Uses
- Service Delivery: Authenticate your identity, process payments, deliver production services
- Social Media Integration: Connect to platforms, schedule posts, publish content
- Content Management: Store, process, and deliver your audio/video files
- Communication: Send service updates, project notifications, marketing emails (with consent)
- Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
3.2 Secondary Uses
- Analytics: Understand usage patterns, improve features, optimize performance
- Marketing: Personalize recommendations, send promotional content (you can opt-out)
- Legal Compliance: Fulfill legal obligations, enforce terms, prevent fraud
- Business Operations: Internal training, quality assurance, security monitoring
4. Third-Party Services & Data Sharing
WE DO NOT SELL YOUR DATA. We only share data with trusted partners necessary to operate our services.
4.1 Service Providers
| Service |
Purpose |
Data Shared |
| AWS (Amazon Web Services) |
Cloud storage & hosting |
Audio files, user content, account data |
| Stripe |
Payment processing |
Payment information, billing address |
| PayPal |
Payment processing |
Payment information, email address |
| AssemblyAI |
Audio transcription |
Audio files for transcription |
| TikTok |
Content publishing |
Videos, captions, account tokens |
| YouTube |
Video publishing |
Videos, metadata, account tokens |
| Instagram |
Content publishing |
Images, videos, account tokens |
| Twitter/X |
Content publishing |
Posts, images, account tokens |
| LinkedIn |
Content publishing |
Posts, articles, account tokens |
4.2 When We May Disclose Information
- Legal Requirements: Court orders, subpoenas, regulatory investigations
- Business Transfers: Mergers, acquisitions, asset sales
- Consent: When you explicitly authorize disclosure
- Safety: To prevent harm, fraud, or illegal activity
5. Data Security
5.1 Security Measures
- Encryption: TLS/SSL encryption for data in transit, AES-256 for data at rest
- Access Controls: Role-based access, multi-factor authentication for staff
- Monitoring: 24/7 security monitoring, intrusion detection systems
- Backups: Regular encrypted backups stored in multiple geographic locations
- Penetration Testing: Regular security audits and vulnerability assessments
5.2 Your Responsibility
You are responsible for:
- Maintaining the confidentiality of your password
- Using strong, unique passwords
- Logging out of shared devices
- Reporting suspicious activity immediately
5.3 Data Breach Notification
In the unlikely event of a data breach, we will notify affected users within 72 hours and provide details about the breach and remediation steps.
6. Data Retention
6.1 How Long We Keep Your Data
- Active Accounts: Data retained while account is active
- Inactive Accounts: Data deleted after 2 years of inactivity (with 90-day notice)
- Project Files: Retained for 5 years after project completion
- Payment Records: Retained for 7 years for tax/accounting purposes
- Marketing Data: Deleted upon unsubscribe request
6.2 Account Deletion
When you delete your account:
- Personal data is permanently deleted within 30 days
- Project files are retained for 90 days for recovery purposes
- Payment records are retained for legal compliance
- Anonymized analytics data may be retained
7. Your Privacy Rights
7.1 Access & Control
You have the right to:
- Access Your Data: Request a copy of all personal data we hold
- Correct Inaccurate Data: Update or correct your information
- Delete Your Data: Request permanent deletion (subject to legal requirements)
- Export Your Data: Download your data in machine-readable format
- Restrict Processing: Limit how we use your data
- Object to Processing: Opt-out of certain data uses (e.g., marketing)
7.2 Communication Preferences
- Marketing Emails: Unsubscribe via link in any email
- Push Notifications: Manage in device settings
- SMS Messages: Reply STOP to any text message
7.3 Social Media Connections
You can revoke access to connected social media accounts at any time through:
- Your Velocity Sound Studios account settings
- The social media platform's app permissions page
7.4 California Privacy Rights (CCPA)
California residents have additional rights including:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
7.5 European Privacy Rights (GDPR)
EU residents have rights under GDPR including:
- Right to data portability
- Right to object to automated decision-making
- Right to lodge a complaint with supervisory authority
8. Cookies & Tracking Technologies
8.1 Types of Cookies We Use
- Essential Cookies: Required for site functionality (login, security)
- Performance Cookies: Analyze site usage and performance
- Functional Cookies: Remember your preferences
- Advertising Cookies: Personalize ads (with consent)
8.2 Managing Cookies
You can control cookies through:
- Browser settings (block all cookies, third-party cookies only, or specific cookies)
- Our cookie consent banner (customize preferences)
- Opt-out tools like Network Advertising Initiative
8.3 Do Not Track
We honor Do Not Track (DNT) signals. When DNT is enabled, we do not track your browsing activity for advertising purposes.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure adequate protection through:
- Standard Contractual Clauses: EU-approved data transfer agreements
- Privacy Shield: Compliance with international data protection frameworks
- Adequacy Decisions: Transfer only to countries with adequate data protection laws
10. Children's Privacy
Our services are NOT intended for users under 13 years of age. We do not knowingly collect information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will delete it.
Users aged 13-17 must have parental consent to use our services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."
Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- In-app notification
Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us & Data Requests
12.1 Privacy Inquiries
For questions about this Privacy Policy or our data practices:
12.2 Data Access Requests
To request access, correction, or deletion of your data:
- Email: datarequests@velocitysoundstudios.com
- Include: Your name, email address, and specific request
- Verification: We may request additional information to verify your identity
- Response Time: Within 30 days
12.3 General Support
YOUR DATA IS SAFE WITH US: We are committed to transparency, security, and respecting your privacy rights. If you have any concerns, please don't hesitate to reach out.